Terms & Conditions
By placing a booking with Amy Millward Dog Training, you confirm that you have read, understood and accepted these Terms & Conditions.
Completion of the booking process and acceptance of these Terms & Conditions forms a contract between you and Amy Millward Dog Training. These Terms & Conditions apply from the time a booking is made for any service offered by Amy Millward Dog Training.
Booking
Bookings are allocated on a first-come, first-served basis, unless otherwise stated.
Your place on a course, workshop, seminar, event or other service is only secured once payment has been received in full or an agreed payment arrangement has been established.
The number of participants on each course or event may be limited.
Amy Millward Dog Training reserves the right to refuse a booking or to refuse to train an individual or their dog where, in our reasonable opinion, this is necessary for the safety, welfare or suitability of the client, dog, trainer or other participants.
After booking, you will receive confirmation by email or, where applicable, Facebook message. Please ensure that the contact details you provide are correct.
All participants under the age of 18 must be accompanied by a responsible adult.
By making a booking, you agree to be bound by these Terms & Conditions.
Payment
Payment is required at the time of booking unless otherwise agreed.
The price applicable at the time of booking will apply. Amy Millward Dog Training reserves the right to change its prices for future bookings without notice.
Payment may be made by GoCardless Direct Debit, direct bank transfer, debit/credit card, cheque or cash, where the relevant payment method is available.
All courses, workshops, seminars, events and other services must be paid for in advance unless otherwise agreed.
Amy Millward Dog Training reserves the right to refuse participation where the applicable fee has not been paid or where an agreed payment arrangement has not been maintained.
GoCardless Recurring Course Payments
Payment by GoCardless Direct Debit
Where a client chooses to pay for training by GoCardless Direct Debit, they authorise Amy Millward Dog Training to collect the applicable course fee from their nominated bank account in accordance with the recurring payment schedule confirmed when the arrangement is established.
GoCardless is a payment collection method only and does not alter the client's booking or the course fee payable.
Courses are generally booked and charged in six-week blocks, unless otherwise stated. Where a client chooses to continue attending subsequent courses, the applicable course fee for each new six-week course will be collected automatically through their recurring GoCardless payment.
The recurring GoCardless payment will continue while the client continues to attend subsequent courses and will end when the client gives notice that they do not wish to continue, in accordance with the Course Renewals and Cancellation terms below.
GoCardless Payment Dates
The payment date and frequency will be confirmed to the client when their recurring GoCardless payment is established.
Where possible, payments will be scheduled for a working day immediately before the relevant course starts, or another appropriate date notified to the client.
Clients should be aware that Direct Debits are not normally collected on Saturdays, Sundays or bank holidays. Where a scheduled collection date falls on a non-working day, the collection may be processed on the next available working day in accordance with the applicable Direct Debit and Bacs processing arrangements.
The date on which a payment is collected from a client's bank account and the date on which the funds become available to Amy Millward Dog Training may therefore differ.
Clients are responsible for ensuring that sufficient funds are available in their nominated account to meet scheduled payments.
Cancellations by Amy Millward Dog Training
If Amy Millward Dog Training is required to cancel a scheduled training session due to circumstances within our control, including illness or other unforeseen circumstances relating to the trainer, we will make every reasonable effort to reschedule the missed session to an alternative date or time within the same six-week course block.
Where the cancelled session can be successfully rescheduled within the same course block, the original GoCardless payment arrangement will remain unchanged.
Where it is not reasonably possible to reschedule the cancelled session within the relevant six-week course block, the value of the missed session will be deducted from the next course payment collected through GoCardless.
The amount deducted will be calculated based on the number of sessions included in the relevant course block. For example, where a six-week course costs £140 and one session cannot be rescheduled, the value of that session will be deducted from the next applicable
GoCardless payment.
If there is no subsequent GoCardless payment scheduled, Amy Millward Dog Training will arrange an appropriate refund or alternative payment adjustment.
This provision applies only where a session is cancelled by Amy Millward Dog Training. It does not apply to sessions missed by a client or their dog, which remain subject to the normal missed-class and cancellation terms.
Cancelling or Ending a Recurring GoCardless Payment
If a client does not wish to continue attending the next six-week course, they must notify Amy Millward Dog Training at least 14 working days before the start of the next course.
Notice must be given directly to Amy Millward Dog Training by email or WhatsApp.
Cancelling the GoCardless Direct Debit with your bank does not, by itself, constitute cancellation of your course place or notification that you do not wish to continue.
Once the required notice has been received, Amy Millward Dog Training will cancel or amend the recurring GoCardless payment so that no further payment is collected for a subsequent course, subject to any payment that has already become due.
Where the required notice is not provided and a place has been reserved for the client on the following course, the applicable course fee may remain payable, subject to the circumstances of the cancellation and the client's statutory rights.
Clients are not required to continue using GoCardless indefinitely and may choose another available payment method for future bookings.
Changes to Payment Details and Failed Payments
Clients must notify Amy Millward Dog Training promptly if their bank details change or if they need to update their payment arrangements.
If a GoCardless payment fails, the applicable course fee remains payable. Amy Millward Dog Training may request payment by an alternative method, including direct bank transfer.
Repeated failed payments or unpaid course fees may result in a client's place not being reserved on future courses until any outstanding balance has been paid.
Direct Debit Protection
Payments collected through GoCardless are subject to the applicable Direct Debit rules and the Direct Debit Guarantee.
Nothing in these Terms & Conditions is intended to remove or restrict any rights a client has under the Direct Debit Guarantee or applicable consumer law.
Course Renewals
Courses are generally booked in blocks of six weeks unless otherwise stated.
Where a client is attending a current course and wishes to continue, their place may be reserved for the following course, subject to availability.
As course places are limited and may need to be offered to other clients, a minimum of 14 working days' notice is required from clients who do not wish to continue onto the following course.
Notice must be given directly to Amy Millward Dog Training by email or WhatsApp.
Cancelling a GoCardless Direct Debit with your bank does not constitute cancellation of your course place. You must notify Amy Millward Dog Training directly.
Where the required notice is not provided and a place has been reserved for the client on the following course, the relevant course fee may remain payable, subject to the circumstances of the cancellation and the client's statutory rights.
Amy Millward Dog Training will always seek to deal reasonably with individual circumstances and may consider exceptional circumstances on a case-by-case basis.
Once the required notice has been received, the relevant GoCardless recurring payment arrangement will be cancelled or amended so that no further payment is collected for a subsequent course, subject to any payment that has already become due.
Clients are not required to remain with GoCardless indefinitely and may choose another available payment method for future courses.
Consumer Cancellation Rights
Where applicable, consumers have statutory cancellation rights under the Consumer Contracts Regulations 2013 when purchasing services at a distance or online.
Where a client expressly requests that a service begins before the end of any applicable cancellation period, the client acknowledges that cancellation rights may be affected once the service has begun, in accordance with applicable law.
Nothing in these Terms & Conditions is intended to remove or restrict any statutory consumer rights.
Refund Policy
By enrolling on a course or booking a service, you are reserving a place or appointment with Amy Millward Dog Training.
For course and service bookings, at least 14 working days' notice must be provided where a client wishes to request a transfer or cancellation before the course or service begins.
Where the required notice is provided:
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transfers may be offered subject to availability and may incur a 25% processing fee; or
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refunds may be offered subject to a 50% cancellation/administration fee.
Refunds or transfers are not normally available once a course or service has commenced, subject to applicable statutory rights.
For private lessons, cancellations made within 14 working days of the appointment will be charged at the full appointment fee and cannot normally be transferred to another appointment or service.
All refund requests must be made in writing by email to:
a.millwarddogtraining@gmail.com
Any refund or administration fees will be clearly communicated before the refund is processed.
Missed Classes and Make-Ups
There are no make-up sessions or refunds for classes missed by the client or their dog, unless otherwise agreed by Amy Millward Dog Training.
If your dog is unable to participate because of injury, illness or another temporary issue, you are encouraged to attend without your dog where appropriate.
If you or your dog's usual handler are unable to attend, you may arrange for another suitable person to handle your dog, provided this is appropriate for the class and agreed with the trainer where necessary.
Please carefully consider your schedule, availability and commitment to training before booking a course.
Changes, Cancellations and Rescheduling by Amy Millward Dog Training
Amy Millward Dog Training reserves the right to make reasonable changes to the content, timing, date, venue or instructor of any service where necessary.
Every effort will be made to avoid changes wherever possible.
Training may need to be cancelled or postponed due to circumstances including, but not limited to, unsuitable weather conditions, venue issues, instructor availability or other circumstances beyond our reasonable control.
Where we know in advance that weather conditions are likely to make a session unsuitable, we will notify clients as soon as reasonably possible.
Where weather conditions change unexpectedly, we will aim to notify clients by email or WhatsApp as soon as possible and, where practicable, at least one hour before the scheduled start time.
Where Amy Millward Dog Training cancels a session, we will offer an alternative date, transfer or refund as appropriate.
Amy Millward Dog Training will not be responsible for losses or expenses incurred by clients as a result of a reasonable cancellation, postponement or amendment, except where liability cannot lawfully be excluded.
Low Enrolment Policy
Where a course or class has insufficient enrolment to operate, Amy Millward Dog Training may cancel or postpone the course.
Where possible, clients will be contacted by email, WhatsApp or telephone at least two days before the scheduled start date.
Where a course is cancelled due to low enrolment, clients may be offered:
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a transfer to an alternative suitable course; or
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a full refund of the affected booking.
Training, Safety and Behaviour
Dogs must be kept on leads at all times unless specifically instructed otherwise by the trainer.
Clients must respect the personal space of other dogs and maintain an appropriate distance as instructed by the trainer.
Clients are responsible for their dog's behaviour and actions at all times.
Clients must clean up after their dogs on the training premises and in public areas.
Any person found to be deliberately or seriously mistreating a dog may be required to leave the premises immediately and may not be entitled to a refund.
Amy Millward Dog Training does not guarantee any particular training outcome or level of success following attendance at any course, lesson, workshop, seminar or event.
Health of Dogs
Only dogs considered sufficiently fit and well should participate in training.
Clients are responsible for informing Amy Millward Dog Training or the trainer if their dog is unwell, has a contagious illness, parasite infestation or other condition that could present a risk to other dogs or people.
If a dog becomes unwell shortly before or during a course, the trainer must be informed immediately so that appropriate action can be considered to protect the health of other dogs and participants.
Clients must inform the trainer if a bitch is in season or expected to come into season during a course.
Clients remain responsible for their dog's health and for obtaining appropriate veterinary advice where necessary.
Liability and Responsibility
Clients remain responsible for themselves, their dogs and anyone accompanying them while attending Amy Millward Dog Training.
Clients are responsible for any loss or damage caused by themselves, their dogs or persons accompanying them.
Clients should have appropriate insurance for themselves and their dogs where they consider this necessary.
Amy Millward Dog Training takes reasonable precautions to promote the safety of clients, dogs and property during training sessions.
However, dog training involves inherent risks, including interaction with dogs, the possibility of dogs behaving unpredictably, slips, trips, falls, bites and other incidents.
Clients participate at their own risk and must follow reasonable instructions given by the trainer.
Any accident, injury, dog bite or other incident must be reported to the trainer as soon as possible.
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Vehicles and Personal Property
Clients are responsible for their own vehicles and personal belongings while attending the training premises.
Amy Millward Dog Training is not responsible for theft, loss or damage to vehicles or personal property except where liability cannot lawfully be excluded.
Photography and Video
Photographs and videos may occasionally be taken during training sessions, courses, workshops or events for use by Amy Millward Dog Training for promotional, social media, website or other business purposes.
By accepting these Terms & Conditions, you consent to the use of photographs or video in which you and/or your dog may appear.
If you do not wish to be photographed or filmed, please inform Amy Millward Dog Training or your trainer before the session.
Where appropriate, reasonable steps will be taken to avoid using identifiable images of clients who have opted out.